Shipping and Refund

Welcome to Adela Adam, your trusted destination for premium bomber jackets. We strive to provide you with a seamless shopping experience and excellent customer service. Please read our Shipping and Refund Policy carefully before making any purchases on our website (adelaadam.shop). If you have any questions or concerns, feel free to contact us at [email protected].

1. Shipping Policy:

a. Shipping Methods: We offer several shipping options to accommodate your needs, including standard shipping and expedited shipping. The available shipping methods may vary depending on your location and the products ordered.

b. Delivery Time: Delivery times vary depending on the shipping method selected and your location. We aim to process and ship orders promptly, but please note that delivery times are estimates and not guaranteed. Factors such as weather conditions and carrier delays may affect delivery times.

c. Shipping Charges: Shipping charges are calculated based on the shipping method selected, the weight of the package, and the destination. You can view the shipping charges at checkout before completing your purchase.

d. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment.

2. Refund Policy:

a. Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your bomber jacket, you may return it for a refund within 7 days from the date of delivery.

b. Return Process: To initiate a return, please contact us at [email protected] to request a return authorization. You will be responsible for return shipping costs unless the return is due to a defect or error on our part. Returns must be sent back in their original condition and packaging.

c. Refund Processing: Once we receive your returned item and verify its condition, we will process your refund within 3 business days. Refunds will be issued to the original method of payment used for the purchase.

d. Exchanges: If you would like to exchange your bomber jacket for a different size or color, please contact us to arrange an exchange. Exchanges are subject to product availability.

3. Damaged or Defective Items:

If you receive a damaged or defective bomber jacket, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

4. Contact Us:

If you have any questions or need further assistance regarding our Shipping and Refund Policy, please don’t hesitate to reach out to us at [email protected]. We are here to help.

Thank you for shopping at Adela Adam. We appreciate your business and strive to provide you with the best possible shopping experience.