Return Policy

At Adela Adam, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your bomber jacket, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returning your item:

1. Eligibility:

a. Timeframe: You may return your bomber jacket within 3 days from the date of delivery.

b. Condition: The item must be unused, unworn, and in its original condition with all tags attached. Any item that is damaged, stained, or altered may not be eligible for return.

2. Return Process:

a. Contact Us: To initiate a return, please contact our customer support team at [email protected]. Please include your order number and reason for return in your email.

b. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and further instructions on how to return your item.

c. Packaging: Please securely package your item in its original packaging or a similar protective wrapping to prevent damage during transit.

3. Return Shipping:

a. Responsibility: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

b. Shipping Address: Please ship your return to the address provided with your RMA number. Returns sent to any other address may not be processed.

4. Refund Process:

a. Processing Time: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 5 business days for us to process your refund.

b. Refund Method: Refunds will be issued to the original form of payment used for the purchase. Please note that shipping charges are non-refundable.

5. Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at [email protected]. Our customer support team is here to assist you and ensure that your return process is smooth and hassle-free.

Thank You:

Thank you for shopping at Adela Adam. We value your business and appreciate the opportunity to serve you. We hope you enjoy your bomber jacket and look forward to assisting you with any future purchases.